1. You should give the microchip database you’re unhappy with a chance to sort things out before bringing your complaint to us.
2. If the member database does not respond within a timely manner (28 days) or you are unhappy with their response you can and should bring a complaint to us.

You can read about our complaints process HERE and you can fill in our report a database form HERE.

1. You should give the microchip database you’re unhappy with a chance to sort things out before bringing your complaint to us.
2. If they don’t respond to you within 28 days or you’re unhappy with their response you can let us know. 
3. Where the Microchip database is not a member database we record your complaint and pass it onto Defra who oversee  Defra compliant microchip databases in the UK.

You can report a non-member database HERE.

If your unhappy with the AMDO, we’d like to hear from you. You can see more about the AMDO Complaint process HERE. 

You can email us at CR@amdo.org.uk to make a complaint about the AMDO.